As an employer or HR manager, you know that employee performance appraisals are a crucial part of running a successful business. By tracking key this performance metrics, you can ensure that your employees are meeting expectations and making progress towards their goals. However, it can be challenging to know which metrics to track and how to track them effectively.
Meanwhile, Corporate Global Executive, Pearl Zhu describes performance metrics as “number in context, results related to the strategic goals of the business.”
In this blog post, we’ll discuss the 7 key employee performance metrics that you should be tracking in performance appraisals. We’ll explore why each metric is important and how it can help you assess employee performance. Additionally, we’ll provide tips and best practices for tracking these metrics and conducting effective performance appraisals.
Whether you’re a seasoned HR professional or new to the role, this post will give you the information you need to make informed decisions about employee performance management. So, let’s dive in and discover how you can use these key metrics to improve your business’s overall performance.
Also read: 8 tips to nail performance review as an HR manager
As an HR manager, it’s important to track the right employee performance metrics to assess employee performance accurately. Here are the 7 key metrics you should be tracking:
1. Quantity and quality of work
Measuring the quantity and quality of an employee’s work is essential to ensuring they are meeting their job requirements. It’s important to set clear expectations for each employee, so they know exactly what is expected of them in terms of work output and quality standards. You can then use this metric to track their progress towards meeting those expectations.
To effectively track this metric, you can use the Attendance feature on NotchHR. It’s a simple and reliable time-tracking feature.
By tracking the quantity and quality of an employee’s work, you can identify areas where they may need additional support or training.
2. Attendance and punctuality
Absenteeism costs Canadian businesses up to $16.6 billion annually. This goes to show how much employee attendance and punctuality matters to a business.
Attendance and punctuality are critical metrics to track, particularly in Nigeria where lateness is often joked about but can negatively impact a company’s productivity.
Punctuality-related issues can be complex, and it’s important to approach them with empathy and understanding. Offering flexible work arrangements or counseling services may be helpful in addressing underlying causes of absenteeism or lateness.
Therefore, it’s important to handle attendance and punctuality issues sensitively, particularly if there are cultural or personal factors that may be contributing to the problem.
To effectively track this performance metrics, you need to set clear attendance and punctuality policies and communicate them to all employees. You can then use attendance tracking software like Clock-in on NotchHR to monitor employee attendance and identify any patterns of lateness or absenteeism.
By tracking attendance and punctuality, you can identify potential issues early and address them before they become more significant problems.
3. Communication and teamwork
Effective communication and teamwork are essential for building a collaborative and productive workplace culture. This performance metric measures an employee’s ability to communicate effectively with colleagues and work collaboratively towards shared goals.
Communication and teamwork are critical skills for building a successful workplace culture. By tracking this metric, you can identify areas where employees may need additional support or training, and reward those who excel at collaboration and teamwork.
To effectively track this performance metric, you can use tools like employee feedback surveys or peer reviews to gather feedback from colleagues.
Note that it’s also essential for you to provide opportunities for team-building activities and training programs that promote effective communication and teamwork.
With Chats & Announcements on NotchHR, teamwork and communication do not just become easier for employees, but easier to track by the HR manager.
4. Initiative and innovation
Initiative and innovation are critical metrics to track in Nigeria, a country where entrepreneurship is highly valued. This metric measures an employee’s willingness to take initiative and come up with new, innovative ideas that can drive business growth.
Employees who take initiative and come up with innovative ideas can help drive business growth and competitive advantage.
Tracking this performance metrics helps you identify employees who have the potential to become future leaders and reward them accordingly. It’s also important to provide employees with opportunities to share their ideas and collaborate on new projects, as this can foster a culture of innovation and creativity within the workplace.
5. Professionalism and attitude
An employee’s overall professionalism and attitude towards work are important performance metrics to track, particularly in Nigeria where workplace etiquette is highly valued. This metric consider factors such as employee’s communication skills, work ethic, and overall demeanor.
Professionalism and attitude are essential for creating a positive work environment and building strong relationships with clients and colleagues. Tracking this will help you identify areas where employees may need additional coaching or support to improve their professionalism.
It’s important to provide employees with training and development opportunities to help them improve their professionalism and work ethic. This can include workshops on communication skills, time management, and conflict resolution. By investing in your employees’ professional development, you can build a more engaged and motivated workforce that is committed to delivering high-quality work.
6. Goal-setting and achievement
Setting clear goals and tracking progress towards achieving them is a crucial part of employee performance management. This metric measures an employee’s ability to set and achieve measurable goals that align with the company’s overall objectives.
Effective goal-setting and achievement are key drivers of employee engagement and performance. By tracking these performance metrics, you can identify areas where employees may need additional support or coaching to achieve their goals.
Ensure that goals are set collaboratively with employees and are aligned with the company’s overall objectives. This can help employees feel more engaged and invested in their work, leading to better performance and job satisfaction.
7. Learning and development
Continuous learning and development are essential for ensuring employees have the skills and knowledge needed to perform their jobs effectively. This metric measures an employee’s willingness to learn and participate in training and development opportunities.
Learning and development are critical for staying competitive in today’s rapidly changing business landscape. By tracking this metric, you can identify employees who are committed to their professional growth and development.
As an organization committed to helping employees grow and become better, you should use an HR software that incorporates learning management system (LMS) like NotchHR. LMS on NotchHR has loads of free courses that employees can take or can be recommended by you.
In addition, you should also provide employees with a range of learning and development opportunities, like workshops, other online courses, and mentoring programs. All of these will help employees build new skills and knowledge, stay up-to-date with industry trends, and feel more engaged and invested in their work.
Conclusion
In conclusion, employee performance appraisal and review are critical for maintaining a productive and engaged workforce. By tracking the right employee performance metrics, you can identify areas where employees may need additional support or coaching, recognize those who are excelling, and make informed decisions about promotions, raises, and other incentives.
With NotchHR, you can gather accurate employee data and easily carry out employee performance appraisals. Some features on NotchHR that will come in handy in this process include attendance management, leave management, and time tracker. Additionally, invest in your employees’ professional development with NotchHR’s learning management system (LMS). This will help you build a more engaged and motivated workforce that is committed to delivering high-quality work.
